This Privacy Policy explains how PrimeOnramp ("we", "us", or "our") collects, uses, and protects information when you access or use our website and related services (the "Service").
This Policy is a template and should be reviewed and adapted by a legal professional for your situation and jurisdiction.
1. Information We May Collect
1.1 Information you provide to us.
When you contact us, create an account (if applicable), or use certain features, you may provide information such as your name, email address, company name, and other business-related details.
1.2 Technical and usage data.
We may automatically collect certain technical information when you use the Service, such as IP address, browser type, device information, pages viewed, and timestamps. This data helps us understand how the Service is used and improve performance.
1.3 Integration and session data.
When you or your platform initiate a transaction session (for example, to redirect a user to a third-party on-ramp provider), we may store identifiers such as a session ID, wallet address, target asset, and amount so that we can correlate callbacks and logs.
2. How We Use Information
We may use the information we collect for purposes including:
- Providing, operating, and maintaining the Service.
- Routing and reconciling transaction sessions with third-party providers.
- Responding to your requests, inquiries, or support tickets.
- Monitoring and improving the performance and security of the Service.
- Complying with legal obligations and risk management requirements.
3. Sharing of Information
We may share certain information with:
- Service providers and partners who help us operate the Service or integrate with third-party on-ramps, subject to appropriate confidentiality and data protection obligations.
- Third-party on-ramp providers when necessary to establish or reconcile a transaction session. In many cases, you or your users will provide information directly to those providers, and their own privacy policies apply.
- Authorities or legal advisors when required by law, regulation, or to protect our rights or the rights of others.
4. Cookies and Similar Technologies
We may use cookies and similar technologies to remember preferences, analyze traffic, and improve the Service. You can adjust your browser settings to refuse cookies, but some features of the Service may not function properly as a result.
5. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information for as long as necessary to fulfill the purposes described in this Policy, including providing the Service, complying with legal requirements, resolving disputes, and enforcing our agreements.
7. International Transfers
Depending on where you are located and where our infrastructure or service providers are based, your information may be processed in countries that have different data protection laws than your own. Where required, we will take appropriate steps to ensure a suitable level of protection.
8. Your Rights
Depending on your jurisdiction, you may have certain rights related to your personal information, such as the right to access, correct, or delete data we hold about you. To exercise these rights, please contact us using the details below, and we will respond in accordance with applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will indicate the date of the latest revision at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the updated Policy.
10. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@primeonramp.com.